Privacy Policy

What We Collect

When you fill out a form or use the chat widget on this site, we collect your name, email address, phone number and service address. We also collect any details you share about your pool or the help you need.

We gather basic technical information as well, such as your IP address and the pages you visit on this site. This helps us understand how the site is used and keep it working smoothly.

If you call us, we may note down what you tell us about your pool so we can follow up properly. We only collect what we need to provide service and respond to your request.

How We Use It

We use your information to respond to quote requests, schedule and provide service, and send service updates and appointment reminders. If you ask us a question, we use what you shared to answer it.

We also use it to improve the website and make it easier for homeowners like you to find what they need. We do not use your information for anything beyond running our service and helping you.

When we schedule a visit, we use your address to plan our route and your phone number to confirm the appointment. Everything we collect ties back to giving you clear, reliable service.

How We Contact You

We may contact you by phone, text message and email about the service you requested. This includes follow-ups about your quote, appointment reminders and updates about your pool.

Message and data rates may apply to any text messages we send. You can opt out at any time by replying STOP to a text message or by asking us directly, and we will stop.

We will not contact you about things you did not ask for. If you only want a quote, we stick to the quote. You stay in control of how and when we reach out.

Who We Share It With

We share your information with service providers who help us operate the business, such as the customer management system and scheduling tools we use to keep track of visits and quotes.

We do not sell your personal information to anyone. The providers we work with only use your details to help us run our service, and we limit what they can do with it.

These providers are bound by their own obligations to keep your information safe. We only share what is needed to run our service, and nothing more.

Cookies and Analytics

This site may use cookies and analytics to understand how visitors use it. Cookies are small pieces of data stored on your device that help the site remember things between visits.

Analytics help us see which pages are helpful and where we can improve. You can clear or block cookies in your browser settings if you prefer, and the site will still work.

We do not use cookies to track you across other websites. What we gather stays focused on making this site better for homeowners who need pool service.

Data Retention

We keep your information only as long as we need it to provide the service and meet our legal obligations. If you are no longer an active customer and you ask us to remove your details, we will.

We do not hold on to your information longer than necessary, and we review what we store on a regular basis so nothing sits unused.

If you end service with us, we remove the details we no longer need. Anything we must keep to meet our obligations is stored safely and deleted when that need ends.

Your Choices

You can ask us for access to your information, request a correction, or ask us to delete it. You can also opt out of marketing messages at any time by replying STOP or telling us directly.

To make any of these requests, reach us using the contact details at the bottom of this page. We will respond and take care of your request as soon as we can.

You do not need to give a reason to ask for a change or a deletion. We respect your choices and will act on your request without making it difficult.

Children

This site is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has shared details with us, contact us and we will remove it.

Our service is intended for homeowners and adults who manage a pool, so the site and forms are built with that audience in mind.

We take this seriously and review our forms to make sure they are aimed at adults. If you have a concern about a child's information, we will act on it right away.

Changes to This Policy

We may update this policy from time to time. When we do, the date at the top of this page will change to reflect the most recent update.

If we make a significant change, we will note it here so you can see what is different. We encourage you to check back occasionally to stay informed.

The way we handle your information will always stay honest and straightforward, even as the details of this policy evolve. If you have a question about a change, reach us any time.

Contact Us

If you have any questions about this policy or how we handle your information, reach us using the details below. We are happy to help and will get back to you.